Refund policy

Returns & Refund Policy

Last updated: September 6, 2026

At Nexa Tech Gadgets, we want you to have a positive shopping experience. If there is a problem with your order, please contact us and we will review the issue.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item generally must:

- Be unused and in its original condition

- Be in the original packaging where applicable

- Include relevant accessories, manuals, or included components where applicable

- Be accompanied by your order information

2. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

- Your order number

- A description of the issue

- Clear photographs or video showing the problem

- Photographs of the packaging where relevant

This information helps us investigate the issue efficiently.

3. Refunds

Once your return or claim has been reviewed and approved, we will communicate the applicable resolution.

Where a refund is approved, the refund will generally be processed through the original payment method where possible.

The time required for the funds to appear may depend on the payment provider or financial institution.

4. Items That May Not Qualify

Returns may not be accepted where an item:

- Has been used beyond what is reasonably necessary to inspect it

- Has been damaged through misuse, neglect, or accidental damage after delivery

- Is missing components or accessories

- Is returned in a materially different condition from when received

- Does not meet applicable return requirements

5. Return Shipping

Responsibility for return shipping may depend on the reason for the return and the circumstances of the order.

Where an item is confirmed to have arrived defective, damaged, or incorrect, we will communicate the appropriate return arrangements.

6. How to Request a Return

Before sending any item back, contact us first.

Email: nexatechgadgets1@gmail.com

Phone: 07076893241

Please do not send a product back without receiving return instructions from us.

7. Important Note

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.